Help With EasyPay Support Issues
Many EasyPay users are often surprised to learn that EasyPay features an online reference manual! This can be accessed from within the program either from the drop down menu at the top or by pressing F1. Most common issues are documented within the manual.
The EasyPay Newsletter
To keep informed of important Payroll and HR updates we offer a free newsletter. This newsletter is sent out a few times each year, only when there is very important news such as; changes in local Payroll & HR legislation; changes to tax & social insurance rates; urgent software updates; etc.
To sign up to the free newsletter, please click the following link: http://eepurl.com/x7mED
You can also follow us on Twitter and Facebook, with the links at the top of this page.
The EasyPay Support Help Desk
Your help desk contact email address will be provided to you by your EasyPay Sales representative. The EasyPay helpdesk is available by email weekdays from 9am to 1pm, and 2pm to 5pm, CET.
Note: Due to the varying volume of requests that it is not always possible to provide support immediately or by telephone. We therefore recommend forwarding an email with a detailed description of the problem and screenshot if possible. This enables us to identify the type of support that you require and to schedule the necessary resources to meet your request at the earliest opportunity.
Note: Support requests may be subject to our standard support rates. We will always advise in advance of support if this is the case.
The EasyPay Enhanced Subscription Service
For customers who need more comprehensive support with guaranteed response times we offer the EasyPay Enhanced Subscription Service.
A detailed description of the different levels of additional support we offer is available in this document: Service Description Document
The service agreement document: Service Agreement
Customers with the Enhanced Subscription Service can also log and track their support issues directly through our helpdesk system, which is available at https://rockitgib.zendesk.com